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FAQs

Do terrariums require a lot of maintenance?

Terrariums are self contained ecosystems that create a humid atmosphere that recycles moisture. Once water is initially added to the container in small quantities, the container will maintain the moisture level provided. If too much water is added, you may need to let your container air out from time to time. If there is not enough moisture, you may need to add a little (sparingly) to provide adequate levels for all plants. We provide instructions for what to look for and how to care for your terrarium. Plants may outgrow their container, and others may stop growing over time - just as any houseplant would. Our subscriptions are a great way to keep your terrarium looking fresh.

When do I pay for my subscription?

The first payment is taken upon signup and purchase. All shipments after the first payment will be billed on the 1st of the month every 3 months for as long as you choose.

When will I get my Subscription Boxes?

Because we receive our fresh plants and supplies on a regular schedule, our shipments are prepared as follows:

New subscriptions registered by the 10th day of the month will be prepared for shipment around the 20th of the same month.
New subscriptions registered AFTER the 10th day of the month will be moved to the following month and shipped on the 20th.
All remaining boxes in your subscription will arrive every 3 months after the month you received your first box.
All first boxes are charged immediately during checkout regardless of when the box is scheduled to ship. Subsequent boxes will always ship on the 1st day of the month they will arrive.

Can I give a subscription as a gift?

Yes! The above shipping notes pertain to all subscriptions, so plan your purchase accordingly. You are able to choose how many boxes to send and can pause or cancel the subscription any time after your first box.

Can I cancel my subscription?

Yes of course. Subscriptions can be cancelled any time after the first box. You can also pause your subscription and resume shipments at a later date.

How do I report damaged items?

Should your order arrive with damage - broken glass, plants in bad shape, missing items - please take photos of the damage and contact us within 48 hrs of delivery. We will determine the best way to quickly remedy the situation once we have the full details. Claims not made within the first 48hrs of delivery may be subject to replacement fees in the case of damaged plants not reported immediately. We are NOT responsible for containers or plants that are damaged after delivery and/or setup, plants that die after deliver and/or setup, or containers and plants that acquire pests, mold, etc. after delivery and/or set up.

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